PRIVACY POLICY

Cupére Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Cupére (referred to as “we,” “us,” or “our”).
Cupere is a luxury skincare brand based in Australia, with products formulated and manufactured in Beverly Hills, California, USA.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.cupere.com.au (“Website”), make a purchase, or otherwise interact with us.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of personal information:

a. Information you provide directly

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely via third-party payment gateways)

  • Account login details (if applicable)

  • Any correspondence sent to us (e.g., customer service inquiries)

b. Information collected automatically

When you visit our Website, we may automatically collect certain information, such as:

  • IP address and device identifiers

  • Browser type and operating system

  • Pages viewed and time spent on the site

  • Referring website or search engine

  • Cookies and tracking technologies (see Section 6)

c. Information from third parties

We may receive information from:

  • Payment processors (e.g., Shopify, Stripe, PayPal)

  • Marketing and analytics partners (e.g., Meta, Google Analytics)

  • Social media platforms, if you engage with us on those platforms

 

3. How We Use Your Information

We collect and use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchases, account, or inquiries

  • Send updates, promotions, and newsletters (you may opt out at any time)

  • Improve our products, website, and customer experience

  • Prevent fraud and ensure security

  • Comply with legal obligations

 

4. Disclosure of Information

We may share your information only as necessary with:

  • Service providers such as payment processors, logistics partners, and marketing platforms

  • Manufacturing and fulfilment partners located in Beverly Hills, California, who assist in product preparation and quality control

  • IT and data storage providers (including cloud-based systems hosted in Australia or overseas)

  • Regulatory or legal authorities if required by law

We will never sell your personal data to third parties.

 

5. International Data Transfers

Because some of our products are manufactured and fulfilled in the United States, certain personal information (such as order details or recipient name and address) may be transferred and processed outside Australia.

We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles (APPs).

 

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Recognise your browser and preferences

  • Improve site performance and personalisation

  • Analyse traffic and marketing effectiveness

You can disable cookies through your browser settings, though this may affect your browsing experience.

 

7. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorised access, misuse, alteration, or loss.

Payment data is processed using secure, encrypted systems. We do not store full credit card details on our servers.

 

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
You may request deletion of your information at any time (see Section 9).

 

9. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you.

  • Request corrections if information is inaccurate or incomplete.

  • Withdraw consent to marketing communications.

  • Request deletion of your data (subject to legal requirements).

To exercise these rights, please contact us using the details below:

 

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., Instagram, Meta, Shopify).
We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing your information.

 

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on our Website with the revised ‘Last Updated’ date.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@cupere.com.au